Return Policy
To return a product based upon the replacement/return guarantee of How to Make a Pillow, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). How to Make a Pillow will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to How to Make a Pillow. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to How to Make a Pillow. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, How to Make a Pillow Return Procedure will be breached and How to Make a Pillow will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
How to Make a Pillow will not refund to Customer the original shipping charges. In addition, How to Make a Pillow charges a 20% re-stocking fee on all non-defective returns for refund.
Products being returned for a refund, must be received by How to Make a Pillow prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.
NO RETURNS ON CUSTOM ORDERS. ANY UMBRELLA IS A CUSTOM ORDER AND IS NON-REFUNDABLE.
